Bucherer Terms and Conditions

宝嘉尔服务通用条款和条件

 

第1条 适用范围

ARTICLE 1 SCOPE OF VALIDITY

 

1.1 本《服务通用条款和条件》（以下简称《服务条款》）适用于所有以售后服务为目的而交付给宝齐莱贸易（上海）有限公司（又称“Bucherer”或“宝嘉尔”，下文简称“宝嘉尔”）的产品以及宝嘉尔为其所提供的服务（在本《服务条款》中，所有相关服务都被简称为“服务”）。客户同意将产品委托给宝嘉尔，以便宝嘉尔提供该服务。

These General Terms and Conditions of Service (hereinafter also referred to as "GTCS") of Bucherer Trading (Shanghai) Co., Ltd. (hereinafter referred to as "Bucherer") apply to all after-sale services (“Service(s)”) performed by Bucherer on goods handed over to Bucherer for this purpose of the Services. The customer agrees to entrust the goods to Bucherer in order to provide the Services.

 

1.2 本《服务条款》以宝嘉尔在提供服务时所发布的版本为准。

These GTCS shall apply in their current version as published at the point in time of the Service rendered.

 

1.3 宝嘉尔为服务目的接收产品这一行为，或宝嘉尔所提供的任何与服务和准备报价有关的品牌名称、材料质量等信息均不能视为宝嘉尔承认该产品的真实性或品质。产品将由宝嘉尔交付给劳力士品牌服务中心（“服务中心”）进行进一步处理，因此宝嘉尔本身不对产品的外观和真实性负责。

The fact that Bucherer accepts the goods for its provision of the Services, or any information provided by Bucherer in connection with the Services and the preparation of cost estimates for brand names and the qualification of materials does not imply the authenticity of the goods or their quality. Bucherer will deliver the goods to the brand service centre of Rolex (the “Service Centre”) for its further handling, and Bucherer itself will not be responsible for the appearance and authenticity of the goods.

 

第2条 产品交付

ARTICLE 2 DELIVERY OF GOODS

 

2.1 产品仅能由客户在宝嘉尔零售店（宝嘉尔的零售店，以下简称“零售店”）当面实体交付。

It is only possible to physically hand over the goods in a Bucherer sales shop (the retail store of Bucherer, hereinafter referred to as the “Sales Shop”).

 

2.2 当客户将产品交付至零售店时，宝嘉尔可自行决定是否接收该产品和是否提供相应服务。零售店工作人员将现场检查产品的外观和基本状态，且客户在交付产品时须出示其有效的身份证明文件（中国公民的身份证、其他地区和国家的护照或其他具有同等效力的身份证件）。零售店将以电子方式记录产品的外观和基本状态、客户身份证明文件中显示的身份号码以及其他个人信息（详见宝嘉尔隐私政策），并由客户签署服务单（以下简称“客户服务单”）。客户随后将收到服务订单的纸质副本作为取货卡（以下简称“取货卡”）。该取货卡将用以证明宝嘉尔已收取产品、客户已确认产品外观和状态，并说明预估报价。客户须妥善保管取货卡，并在取货时出示并交还给宝嘉尔。

When the goods are handed over to a Bucherer Sales Shop, Bucherer may decide at its sole discretion whether to accept such goods and provide corresponding Services. The goods shall be examined on site at the Sales Shop with respect to its appearance and basic status, and the identity document (either identity card of a Chinese citizen or a passport or other document with an effectiveness equivalent to the identity card) of the customer, who hands the watch over to Bucherer shall be presented with the goods. The appearance and basic status of the goods and the identity number as presented in the identity document of the customer as well as other personal information (as mentioned in the Privacy Policy) shall be documented by Bucherer electronically at the Sales Shop, and a service placement (the “Service Placement”) shall be made and signed by the customer. The customer then receives a hard copy of the Service Placement (the hard copy hereinafter referred to as the “Collection Card”). This Collection Card serves as proof of Bucherer’s receipt of the watch and the customer’s confirmation on the appearance and status of the goods as well as the price ceiling for the Services, and it must be kept with the customer safely to be presented and handed over to Bucherer upon collection.

 

第3条 订单费用与书面的最终估价

ARTICLE 3 ORDER BUDGET & WRITTEN COST ESTIMATE

 

3.1 如果宝嘉尔能够在产品交付时立即确定具体服务及其价格，则订单费用将直接现场与客户商定并记录在取货卡上（该现场约定的费用简称“预估报价”）。请理解，尽管宝嘉尔在接受产品时已尽全力仔细检查，但在宝嘉尔和/或服务中心对产品进行彻底检查之前，无法排除个别缺陷或必要修理工作在交付现场没有检查出的可能性。因此，实际服务价格可能会高于预估报价。在这种情况下，宝嘉尔将根据下文第3.2条向客户提供最终估价。

If it is possible for Bucherer to determine the required Service and its price immediately upon delivery of the goods, the order budget (herein after the “Agreed Budget”) is agreed directly with the customer and recorded on the Collection Card. Despite all care taken in accepting the goods by Bucherer, it cannot be ruled out that individual defects or necessary work may not be detected before the goods have been thoroughly inspected by Bucherer and/or the Service Centre. It is therefore possible that the cost of the Service may be higher than the Agreed Budget. In this case, Bucherer will provide the customer with a cost estimate in accordance with Article 3.2.

 

3.2 如果根据上文第3.1条的规定，宝嘉尔无法在客户交付产品时现场确定服务的价格，或者前述预估报价不足以完成服务，宝嘉尔会在合理时间内向客户以书面形式另行告知最终估价（以下简称“最终估价”）。最终估价由服务中心提供，如果服务中心的估算结果超过了预估报价或有任何零件缺少库存，服务中心将通知客户，客户将在收到最终估价时一并获得最终估算结果。

If it is not possible for Bucherer to determine the price of the Services when the customer hands over the goods in accordance with Article 3.1, or in case the Agreed Budged was too small for the Services to be executed Bucherer shall provide the customer with a written cost estimate within a reasonable time (the “Cost Estimate”). The Cost Estimate is made by the Service Centre, and if the estimation result from Service Centre exceeds the Agreed Budget or no inventory of parts, the customer will be informed and obtain the final result when receiving the Cost Estimate.

 

3.3 最终估价的有效期为自发出之日起两个月。最终估价可通过电子邮件发送给客户。客户应在有效期内签署该估价并递交至零售店，或以电子邮件、微信消息、短信或其他书面形式将同意该最终估价的信息回复给宝嘉尔，该签署并递交或回复同意的行为视为客户向宝嘉尔下达最终订单。在未与客户书面确认最终估价之前，服务不会开始，若已开始，则会暂停。客户拒绝最终估价后通常仍须支付一定的费用。在获得最终估价之前客户会被告知该笔费用。

The Cost Estimate is valid for 2 months from the date of issue. The Cost Estimate may be sent to customer via e-mail. The customer gives Bucherer the final order by signing and returning the Cost Estimate to Bucherer via email, WeChat message, SMS message or other written form or by depositing it in a Sales Shop. The Service shall not start, or in case it has started, shall be suspended as long as no Cost Estimate has been agreed with the customer in writing.  Rejected Cost Estimates are generally subject to a charge. The customer will be informed of the expected fee before obtaining the Cost Estimate.

 

3.4 如果在提供服务的过程中，宝嘉尔或服务中心发现最终估价仍需修正，或为了保证服务效果，服务中心须进行某些最终估价中未包含的额外工作，则应由宝嘉尔立刻向客户另行告知额外或更新的估价（以下简称“另行估价”）。最终估价相应条款应同样适用于另行估价。在客户书面确认另行估价之前，应暂停服务工作。此外，如果出现计划中的服务工作由于非宝嘉尔原因无法继续执行或无法按约定执行的情况，宝嘉尔也应告知客户。如果客户拒绝另行估价，或计划中的服务工作无法继续执行或无法按约定执行，则服务将终止，宝嘉尔仅对已完成的服务收取费用（不包括另行估价产生的额外费用）。在这种情况下，在法律允许的范围内，任何已执行服务的保修责任均被免除。

If, during the provision of the Services, Bucherer or the Service Centre determines that a correction to the Cost Estimate is necessary or that additional work not included in the Cost Estimate must be carried out in order to ensure the functionality of the Services, Bucherer shall promptly submit an additional or updated estimate to the customer (“Additional Estimate”). The same provisions as for the initial Cost Estimate shall apply to this Additional Estimate. Service work shall be suspended until written approval of the Additional Estimate by the customer has been obtained. In addition, Bucherer shall inform the customer if planned Service work cannot be carried out or cannot be carried out as agreed for reasons not attributable to Bucherer. In the event of rejection of the Additional Estimate or in the event that the planned Service work cannot be carried out or cannot be carried out as agreed, the Service will be discontinued and only the costs for Services already performed will be invoiced (without additional costs for the Additional Estimate). In this case, to the extent permitted by law, any warranty for Services performed is excluded.

 

3.5 如果需要将产品寄往海外国家或地区的劳力士服务中心进行检查，宝嘉尔会通知客户并获得关于客户同意寄出的书面批准。如果客户不同意寄出，则产品将依据本《服务条款》第7条交还给客户。

If goods are necessary to be sent to Rolex Service Centre in an overseas country or region for diagnosis, Bucherer shall inform the customer and obtain a written approval on such delivery. In case the customer does not approve such delivery, the goods shall be returned to the customer according to Article 7 below.

 

第4条 不接受/拒绝最终估价

ARTICLE 4 NON-ACCEPTANCE/REJECTION COST ESTIMATE

 

在最终估价或另行估价有效期经过，且宝嘉尔未收到客户同意估价的信息后，产品将交还给客户，但宝嘉尔或服务中心可能会收取为客户准备最终估价或另行估价（请见上述第3条）所产生的费用。若客户未支付相应费用，则宝嘉尔可以按照第10条的规定采取相应措施。

Once the Cost Estimate or Additional Estimate has expired, the goods shall be returned to the customer after payment of the costs for preparing the  Cost Estimate or Additional Estimate in accordance with Article 3. If the customer fails to pay, Bucherer may proceed in accordance with Article 10.

 

第5条 处理/修理期限

ARTICLE 5 PROCESSING/REPAIR PERIOD

 

请注意，取货卡或最终估价中注明的预计领取日期或修理期限并非一个具有约束力的期限；实际期限可能会根据情况缩短或延长，特别是在需要额外工作或订单延期的情况下。如客户在最终估价发出后5天内仍未同意该订单，则客户可能会被告知新的修理期限。新的修理期限将基于当下的工作量而作出，且可能超过取货卡或最终估价中注明的期限。前述规定同时适用于因不可抗力或严重的、非自愿的、无法预见的操作中断，比如合法罢工、停工、工人非自愿缺席或供应品缺乏（“阻碍因素”），而出现期限延误的情况。在确认无法遵守这一不具约束力的处理或修理期限时，宝嘉尔将会告知客户。从最近一次通知客户的期限到期后开始计算，若阻碍因素持续超过30天，则宝嘉尔有权在接下来的14天内撤销与客户的服务协议，并根据本《服务条款》第7条将产品交还给客户。

The expected collection date or repair period stated in the Collection Card or Cost Estimate is a non-binding time indication which is extended accordingly, particularly in the case of necessary additional work or extension orders placed later. If the Cost Estimate is not approved within 5 days of its issue by the customer, the customer may be informed of a new repair period. This new repair period shall take into account the current workload and may exceed the period initially stated in the Collection Card or the Cost Estimate. The same applies in the event of delays due to force majeure or serious, involuntary and unforeseen operational disruptions, such as legal strikes, lockouts, involuntary absence of workers or supplies (the “Impediment”). Bucherer will inform the customer in the event of a deviation from this non-binding processing or repair period. If the Impediment lasts longer than 30 days from the expiry of the date last communicated to the customer for collection, Bucherer shall be entitled to withdraw from the contract within the following 14 days and return the goods to the customer according to Article 7 of this GTCS.

 

第6条 使用的零件

ARTICLE 6 COMPONENTS USED

 

在产品的维修服务中，磨损的零件将被新的零件替换。任何被替换的零件将不会被交还。客户还需注意，同一型号的零件可能会因其其自然属性或迭代更新而存在差异。当更换零件对于相应服务来说是正常且可预见的行为时，服务的价格会包括更换零件的价格。然而，更换电池不包含在服务之中，除非客户特别要求并接受更换电池的额外费用。宝嘉尔在开具发票时会考虑到被替换零件的退还价值，特别是对于贵重材料零件（如金或铂金材料）。宝嘉尔会在修理过程中妥善处理被替换下来的零件，通常只有在客户在下订单前明确要求的情况下，被替换下来的零件才会被交还。在这种情况下，宝嘉尔保留拒绝该要求或相应增加其价格的权利。如果宝嘉尔须将替换下来的零件交给产品制造商/供应商以获得相应的备件，则该被替换的零件无法交还。在这种情况下，被替换的零件应被视为宝嘉尔或制造商/供应商的财产。

In the case of watches, worn components are replaced by new components as part of the Service. Any replaced part will not be returned. It is also noted by the customer that parts of the same model may bear variations due to its natural quality or development over time, as the case may be. The price of the Service includes components that are replaced as part of the Service, provided that the replacement of these components in connection with the Service is usual and expected. However, the Service, unless specifically requested by the customer with additional costs agreed, does not automatically include battery replacement. The invoicing takes into account the return value of the replaced components, especially in the case of precious materials (e.g. gold or platinum). Replaced components are properly disposed of during the repair process and are normally only be returned within the express request of the customer before placing the order, whereby Bucherer reserves the right in this case to deny this request or increase the price for the replaced components accordingly. Excluded from a return to the customer are those components to be replaced for which Bucherer receives a corresponding spare part from its supplier only in exchange for the replaced component. In this case, the replaced parts shall always become the property of Bucherer or the manufacturer/supplier respectively.

 

第7条 产品交还

ARTICLE 7 RETURN OF GOODS

 

7.1 服务完成后，宝嘉尔将向客户发送领取通知（“领取通知”），客户应在第11条规定的时间内领取产品。宝嘉尔通常会在客户交付产品的同一零售店内交还产品；根据客户的需要，产品也可以移至其他宝嘉尔零售店以便客户领取。在交还服务后的产品时，宝嘉尔会要求客户出示宝嘉尔签发的取货卡，且宝嘉尔还有权要求查看客户的身份证明文件，该文件应于客户在交付产品时所出示为同一份。基于此，客户应当妥善保管取货卡，如取货卡遗失，客户应立即通知宝嘉尔。如果无法出示取货卡，客户应在向宝嘉尔发出遗失通知后，携带其交付产品时出示的身份证明文件前往零售店领取产品。宝嘉尔有权查看身份证明文件，并决定是否允许客户取货。如果取货卡的遗失情况未通知宝嘉尔，则宝嘉尔有权对任何持有取货卡的人的交付产品，且不为此承担任何责任；即如果宝嘉尔将产品交还给取货卡的持有人，即使该持有人并非产品的真正所有者，宝嘉尔也不应承担任何责任，并且不负有再次交付一件产品给真正所有者的义务。宝嘉尔也可在第三方出示取货卡的情况下将产品交给第三方，但在任何情况下宝嘉尔均保留最终决定的权利。若客户要求委托第三方前来领取产品，则客户应签署宝嘉尔提供版本的《授权委托书》并签字回传给宝嘉尔；被委托人应在宝嘉尔与客户约定的时间内，持取货卡与被委托人的身份证件前来领取产品。在这种情况下，宝嘉尔将产品交付给被委托人，即视为交付给客户本人。其他一切有关领取产品的条款应相应适用。

Bucherer informs the customer of the completion of the Service, and the customer shall collect the goods after such notice (“Notice of Collection”) within the time period as stipulated in Article 11 below. If the goods were physically delivered in a Sales Shop, they are generally handed over by Bucherer in the same Bucherer Sales Shop, and depending on the needs of the customer, the goods will be moved to another shop for the purpose of collection. The return of the repaired goods requires the presentation and handover of the Collection Card as issued by Bucherer, and Bucherer is entitled to check the customer’s identity document, which was also presented to Bucherer when he/she handed the goods over to Bucherer. The Collection Card shall be kept safely and in case it is lost, such lost shall be reported to Bucherer as soon as possible. If the Collection Card cannot be presented, then the customer shall visit Bucherer Sales Shop after such lost is reported to Bucherer with the same identity document as presented to Bucherer when he/she hands the goods over for the Services. Bucherer is entitled to check the identity document and decide whether the goods may be collected by the customer. In case the loss of Collection Card has not been reported to Bucherer, Bucherer shall not be liable if a watch is returned to a holder of the Collection Card. In other words, if Bucherer returns the goods to the holder of the Collection Card, Bucherer is not liable for this even if the holder is not the correct owner of the goods, in which case Bucherer is not obliged to deliver the goods again to the correct owner. Bucherer may also hand over the goods to a third party upon presentation of the Collection Card, but reserves the right to determine the entitlement in any case. If the customer entrusts a third party to collect the Product on behalf of the customer, then the customer shall sign on the Power of Attorney in the version provided by Bucherer and return such document to Bucherer with its signature; the entrusted person shall visit Bucherer Sales Shop to collect the Product with the collection card and the identity document of the entrusted person at the time agreed between Bucherer and the customer. In this case, the delivery of the products by Bucherer to the entrusted person shall be deemed to be delivery to the customer himself/herself. All other terms relating to the collection of the products shall apply accordingly.

 

7.2 宝嘉尔不承担客户的任何海关、增值税或其他相关法律义务，也不对客户的任何违法违规行为负责。若因客户将产品交付给宝嘉尔、或因宝嘉尔按照本第7条将产品交还给客户而导致宝嘉尔或其员工或代理人就任何涉嫌或实际的违法行为被任何第三方索赔，则客户应向宝嘉尔及其员工或代理人进行赔偿。该项赔偿应包括因第三方索赔而产生的任何费用（包括律师费）。

Bucherer does not assume any customs, VAT or other legal obligations of the customer and is not liable for the consequences of any legal infringements by the customer. The customer shall indemnify Bucherer and its employees or agents against any claims by third parties arising from alleged or actual breaches of law in connection with the handover of goods by the customer to Bucherer or the return of goods by Bucherer to the customer within the meaning of this Article 7. The customer undertakes to reimburse Bucherer for any and all costs (including attorneys' fees) incurred by Bucherer as a result of third-party claims.

 

第8条 验收

ARTICLE 8 ACCEPTANCE

 

8.1 客户应在取货时检查产品的外观和状态；若客户在取货时未告知宝嘉尔产品存在相应瑕疵，则宝嘉尔不对客户完成收货后产品外观的任何瑕疵负责。

The customer shall check the appearance and the status of the goods at the time of collection; Bucherer shall not be liable for any discrepancies in appearance after the collection is completed by the customer, in case customer has not notified Bucherer about such a discrepancy.

 

8.2 当客户接收产品且无异议时，即视为验收。客户必须在验收或收货后检查产品，如有产品有任何明显或可立即识别的缺陷，客户应在取货时立即以书面或现场口头方式通知宝嘉尔。如非重大缺陷，则客户不能拒绝验收。客户关于缺陷产品的权利在第12条和第13条中有详细全面的规定。如果在向客户发出取货通知后产品未被取走，则第11条的规定相应使用。

Acceptance takes place when the processed goods are accepted by the customer without complaint. The customer must inspect the goods after acceptance or receipt and immediately notify Bucherer of any obvious or immediately recognisable defects, in writing or verbally on site when the goods are collected. If there is a non-essential defect, the customer cannot refuse acceptance. The rights in the event of defects are regulated in detail and exhaustively in Articles 12 and 13. If the goods are not collected after the Notice of Collection is provided to the customer, the provisions of Article 11 shall apply.

 

第9条 服务价格、开具发票和付款

ARTICLE 9 PRICE OF THE SERVICE, INVOICING AND PAYMENT

 

服务价格包含增值税；最终估价中显示的价格也可能包括包装、运输和/或保险费用。客户应按照宝嘉尔的要求，最迟在宝嘉尔交还产品时采用现金或银行卡形式支付服务价格。如果客户未按要求向宝嘉尔支付应付款项，则宝嘉尔有权选择停止任何服务、拒绝交还产品，和/或根据第11.2条规定对产品行使留置权。宝嘉尔将对服务价格开具发票或单据。宝嘉尔还保留要求客户预付估价或总价的一部分或全部金额的权利。

The price for the Service includes VAT and - if included in the cost estimate - costs for packaging, transport and/or insurance. The price for the Service must be paid upon request of Bucherer, and at the latest when the goods are returned, in cash, or by credit card payment. In case any due payment of the customer is not paid to Bucherer as requested, Bucherer is entitled to cease any Services, refuse to return the goods and/or exercise the lien to the goods as provided in Article 11.2. Bucherer shall issue a fapiao or invoice for the receipt of such price. Bucherer reserves the right to demand a reasonable part of the price based on the estimate, or even the total amount, as an advance payment.

 

第10条 留置和自营权利

ARTICLE 10 RIGHT OF RETENTION AND SELF-CONTRACTING

 

宝嘉尔对因服务订单而交付的产品有权进行保留，并有法定权利对其留置。客户在此授予宝嘉尔自营权利和自行出售或自行利用产品的权利。

Bucherer is entitled to a right of retention and a statutory lien for claims arising from the order of the goods handed over for Services. The customer shall hereby grant Bucherer the right to self-contracting and the right to a private sale or private utilisation.

 

第11条 未取货时的产品储存

ARTICLE 11 STORAGE IN THE EVENT OF NON-COLLECTION

 

11.1 如果在取货通知发出之日起三个月后，产品仍未被取走，则宝嘉尔不再对任何事故风险负责，也不应对任何产品的毁坏或损失负责。宝嘉尔将在之后的三个月内定期联系客户，要求客户取货并支付服务价格。

In case goods are not collected within three months after the date of Notice of Collection, Bucherer shall not be liable for any risk of accidents that may occur to the goods and shall not be liable for any damage to or loss of the goods. Bucherer will contact the customer regularly for another three months and request the customer to collect the goods and pay the price of Services.

 

11.2 如果在取货通知发出后六个月内产品仍未被取走，且/或客户仍未向宝嘉尔支付服务价格，则宝嘉尔有权对货物行使留置权，并自行决定对产品进行折价、或通过拍卖或其他方式出售产品。宝嘉尔将从产品的售价中收取服务价格、产品的储存所需费用、折价或出售产品所需费用以及因留置和出售产品而产生的任何其他费用和支出。扣除前述宝嘉尔应得费用后的剩余折价或售卖所得将返还给客户。

If the goods are not collected within six months after the date of Notice of Collection,  and/or if the price of the Services remains unpaid to Bucherer, Bucherer is entitled to exercise a lien and decide at its sole discretion to appraise the goods, sell the goods by auction or in any other ways, and Bucherer may be compensated from the price of the goods for the price of its Service, the storage fee for the goods, and the fees for the appraisal or sale of the goods as well as any other fees and expenses occurred from the retention and sale of the retained goods. The rest of the revenue of the goods in excess of the compensation to Bucherer shall be returned to the customer.

 

第十二条 保修条款

ARTICLE 12 WARRANTY TERMS

 

12.1 宝嘉尔为腕表产品单独提供下述保修声明：宝嘉尔对制造商的公差范围内的所有腕表的维修和复原提供两年的保证，即从服务日期起至其后的两年内，腕表将保持前述条件下的完好效果。客户在收到腕表时会获得相应的保修卡。

保修卡上显示的以下字母表示由于老化原因，某些特性将被排除在保修范围外：

W: 不再保证防水性能

P: 不再能达到原始的精准公差

B: 由于表链零件的磨损，腕表的丢失风险可能增加

As an independent warranty declaration, Bucherer guarantees the perfect functioning of all revisions and restorations of watches in accordance with manufacturer tolerances from the Service date for a period of two years. The customer receives a corresponding warranty card upon receipt of the watch.

The following letters on the warranty card may exclude certain characteristics from the warranty for age-related reasons:

W: water resistance is no longer guaranteed

P: the original gait tolerances in terms of precision can no longer be achieved

B: There is an increased risk of loss of the watch due to wear and tear of components in the bracelet.

 

12.2 本保修不包括因以下原因产生的缺陷或损坏：

由于不适当或不正确使用产品（冲击、撞击、碎裂等）、外部干预、忽视制造商推荐的维护（特别是漏水检查）、过错或疏忽处理，或使用非宝嘉尔推荐的零件；

丢失、盗窃或火灾；

客户或第三方对产品的故意损坏、篡改、疏忽或意外和/或不当维修或改动。

另外，由于正常磨损和老化导致的缺陷和损坏，以及被移除序列号的产品均不在保修范围内。

Excluded from this warranty are defects or damages which have arisen for the following reasons:

due to unsuitable or improper use of the goods (impact, shock, fragmentation, etc.), external intervention, neglected maintenance, insofar as this was recommended by the manufacturer (in particular leakage checks), faulty or negligent handling or the use of components other than those recommended by Bucherer;

loss, theft or fire;

intentional damage, tampering, negligence or accident and/or improper repair or alteration of the goods by the customer or third parties.

Defects and damages due to normal wear and tear and aging as well as goods with removed serial number are excluded from the warranty.

 

12.3 如果产品的防水性能无法被保证，则宝嘉尔将在交换产品时明确告知客户。在这种情况下，防水性能将不包括在第12.1条所述的保修范围内。一般来说，防水性能不是一种可以保证的永久特性，因为内置密封元件的功能可能会在日常使用中产生损耗。因此，宝嘉尔强烈建议客户按照制造商的建议定期检查防水性能。

If the waterproofness of a watch is not guaranteed at the time of return, the customer will be expressly informed. In this constellation, waterproofness is excluded from the warranty under Article 12.1. In general, waterproofness is not a permanent feature that Bucherer can guarantee, as the built-in sealing elements may deteriorate in their function and daily use. A regular check of the waterproofness according to the manufacturer's recommendation is therefore strongly recommended to the customer.

 

12.4 若在保修期内出现保修范围内的缺陷，客户应给予宝嘉尔合理的宽限期以修复此缺陷。宝嘉尔可以自行决定如何修复保修范围内的缺陷；此外，第13.2条及后续条款的规则将类比适用。

The customer grants Bucherer a reasonable period of grace to remedy defects subject to the warranty. Bucherer may decide how to remedy defects covered by the warranty; in addition, the rules in Article 13.2 et seq. shall apply analogously.

 

第13条 宝嘉尔的责任

ARTICLE 13 BUCHERER’S LIABILITY

 

13.1 宝嘉尔不对下列事项承担损害赔偿责任：服务过程中因轻微疏忽导致修理物品损坏、违反服务合同的非主要义务，以及非对产品本身造成的损害。

Bucherer shall not be liable for damage to the object to be repaired caused by slight negligence during the Service, the breach of secondary contractual obligations and for damage not caused to the object itself.

 

13.2 尽管宝嘉尔会尽一切努力处理客户委托的产品，但不能排除服务过程中产品或产品的某些零件可能会受到损坏。在这种情况下，宝嘉尔有权免费修复和弥补损坏和缺陷。如果宝嘉尔无法自费更换或修理零件，需要区分该损坏对产品价值和适用性的影响程度。如果损坏导致产品价值降低但不至于使其无法使用（例如表盘上的划痕），宝嘉尔同意对产品的减值进行金钱赔偿。如果损坏导致产品无法使用或完全损坏，宝嘉尔同意按照以下规则对客户进行赔偿：

Despite all the care that Bucherer takes in processing the goods entrusted by the customer, it cannot be ruled out that the goods or certain components may be damaged during the provision of the Service. In such cases, Bucherer has the right to remedy the damage and defects free of charge. In the event that Bucherer is unable to replace components at its own expense or repair them at its own expense, a distinction must be made between the extent to which the damage affects the value and suitability of the goods. In the event of damage which reduces the value of the goods but does not render them unusable (e.g. scratches on the dial), Bucherer agrees to compensate financially for the reduced value of the goods. If the goods become unusable as a result of the damage or if there is even a complete loss, Bucherer agrees to compensate the customer in accordance with the following rules:

 

13.3 仍在销售的系列型号（参数）: 若仍存在与被损坏的腕表相同型号的新表，则宝嘉尔将以新表替换损坏的腕表；如果是限量版腕表，则以相同价格（基于腕表上市时制造商建议的零售价）的相似腕表替换，或由宝嘉尔自行决定，根据腕表的市场价格进行金钱赔偿。

Model (reference) from a collection that is still available: replacement of the damaged watch by a new watch of the same model or, in the case of limited editions, replacement by a similar watch of identical value (based on the manufacturer's recommended retail price at the time the watch is released to the market) or, at Bucherer's sole discretion, financial compensation based on the market value of the watch.

不再销售的系列型号（参数）: 以相同价格（基于腕表上市时制造商建议的零售价，并考虑通货膨胀和材料价格变化导致的价格调整）的相似腕表替换。宝嘉尔也可以自行决定，按照本条中提到的价格计算方式支付金钱赔偿。

Model (reference) which is no longer available: replacement by a similar watch of identical value (based on the manufacturer's recommended retail price at the time the watch is released to the market, taking into account price adjustments due to inflation and changes in material prices). At Bucherer's sole discretion, financial compensation may also be paid in accordance with the value calculation referred to in this section.

 

13.4 在任何情况下，当产品由宝嘉尔储存和运输时，若产品受到任何损毁，宝嘉尔的赔偿仅限于根据产品上市时制造商建议的零售价格来更换同型号的产品或零件（或在产品或零件停产的情况下，根据其继任型号），或根据第13条的规定对产品的价值下降部分进行赔偿。请注意，更换的产品或零件的序列号可能与原序列号不同。在任何情况下，宝嘉尔的赔偿责任之和不得超过产品的制造商建议零售价。

Under any circumstances, when the goods are in storage of and transportation by Bucherer, in the event of any damage to the goods, Bucherer’s compensation is limited to replacement of the goods in question in the same model or parts based on the purchase value of the goods (or in the case of a discontinued watch or parts of the same model, its successor), or the reduced value as mentioned in this Article 13. Please note that the serial number of the replaced goods or parts may be different from the original serial number. Under any circumstances, the total liability of Bucherer shall not exceed the purchase value of the goods.

 

第14条 伪造品和盗窃产品

ARTICLE 14 FORGERIES AND STOLEN GOODS

 

14.1 如果在服务过程中，特别是为准备最终估价而检查产品时发现产品的所有或某些零件是伪造品（全部或部分伪造），或者所有零件或某些零件已被改动，则宝嘉尔会拒绝向该产品提供服务，并立即终止与客户之间的服务合同关系，且不承担任何责任。客户应知悉并同意对于宝嘉尔交给制造商处理的产品，制造商可能会在符合适用法律的情况下，在交还产品之前拆除伪造零件或使所有商标或识别特征无法辨识。此外，宝嘉尔不能排除制造商在发现伪造品时向有关部门报告的可能性。

If, during the examination of the product in the context of the preparation of the cost estimate, it is found that all parts or certain components of the product are forgeries (total or partial forgery), or that all parts or certain components have been modified, the product concerned shall not be serviced, and the contractual relationship with customer regarding the Services shall be terminated without incurring any liabilities of Bucherer. The customer acknowledges that, with regard to goods sent to the manufacturer for processing, the manufacturer may, in compliance with applicable law, remove forged parts before returning the goods or render all trademarks or distinctive features unrecognisable. Moreover, Bucherer cannot rule out the possibility that a manufacturer may make a report to an authority in the event of forgeries.

 

14.2 如果发现客户交付加工的产品是被报告丢失、盗取或非法获得的，宝嘉尔或宝嘉尔指定的第三方保留向有关部门报告的权利，并将产品交给有关部门以寻找合法所有者。

If it is found that goods delivered for processing have been reported stolen or otherwise unlawfully acquired, Bucherer or the third party appointed by Bucherer reserves the right to report this to the appropriate authorities and to hand the goods over to the authorities to identify the lawful owner.

 

14.3 一旦宝嘉尔将本条所述的伪造品或非法产品移交给供应商、制造商或有关部门，宝嘉尔对该产品不再承担任何责任，也没有义务向客户提供任何进一步的信息。

Once Bucherer has handed over a forgery as described in this article to the supplier or the authorities, there is no longer any responsibility for the goods and Bucherer is no longer obliged to provide the customer with any further information.

 

第15条 适用法律

ARTICLE 15 APPLICABLE LAW

 

所有已缔结的合同，包括本《服务条款》，均应适用中华人民共和国法律。法律冲突规则、国际私法规定以及《联合国国际产品销售合同公约》（CISG）的规定不应适用。

All contracts concluded, including these General Terms and Conditions of Service, shall be governed by substantive the laws of the People’s Republic of China to the exclusion of conflict of laws and the provisions of international private law and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

 

第16条 最终条款

ARTICLE 16 FINAL PROVISIONS

 

16.1 本《服务条款》有不同语言版本（中文/英文版）。如果各版本之间存在不同，应以中文版为准。

These GTCS are available in different languages (EN/CN). In the event of contradictions between the individual versions, the China version shall apply exclusively.

 

16.2 宝嘉尔保留最终解释和随时修改本《服务条款》的权利。

Bucherer reserves the right to amend these GTCS at any time.

 

16.3 增加附加协议、补充和更改本《服务条款》必须以书面形式进行，方可生效。

Additional agreements, supplements and amendments to the contract must be made in writing in order to be effective.

 

16.4 如果本《服务条款》的任何条款无效、不完整或无法执行，则其余条款的有效性不受影响。无效或不完整的条款应被合法且有效的，能最接近原无效条款的设立意图和经济目的的条款所取代。如果本《服务条款》被证明不完整，也应采用相同程序。

Should any provision of these GTCS of Service be or become invalid, incomplete or unenforceable, the validity of the remaining provisions shall not be affected thereby. The ineffective or incomplete provision shall be replaced by an admissible and effective provision whose effect comes closest to the original intention and economic purpose of the ineffective provision. The same procedure shall apply if the contract proves to be incomplete.

 

16.5 如果本《服务条款》的个别条款部分或全部不再符合现行法律规定，其余条款的内容和效力不受影响。

Should parts of individual formulations of these GTCS no longer comply, not comply or only partially comply with the law in force, the remaining provisions shall not be affected thereby in terms of their content and validity.